Shipping

Shipping Fees

I provide free shipping to any country in the world.

PLEASE NOTE: delivery can take longer over the holiday period!

Estimated Shipping Times

All orders are ready to be shipped 1-3 days after confirmation and received payment. Shipping in Australia & New Zealand is performed by Australia Post.  Other Countries are sent via a 3rd Party ‘Pack and Send’ who arranges fastest shipping at the time.

  • Australia 8-10 Business days
  • New Zealand 10-14 Business days
  • Middle East and Asia  2-3 weeks
  • UK and EU countries 2-3 weeks
  • United States 2-3 weeks

We will do our best to ship items as soon as complete and deliver within a timely manner, however items are custom made and shipping times are estimates and not be guaranteed.

All parcels will be marked as a gift. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Product & Payments

  • Inventory of all items offered especially the baby patch joggers is limited and it is possible that at the time of purchase the requested item will not be available or SOLD OUT.
  • Stock availabilities will be updated once you reach the checkout. Please notify Cookie Empire Kids is something is out of stock and you are interested in a product as we may be-able to restock some items – it depends on fabric availabilities.
  • Currency changes are not available on this website at the moment.  All purchased are shown in AUD currency and when you purchase your banks or paypal will convert at the exchange rate. I accept PayPal online which keeps your payment information secure.

Returns & Exchanges

  • We accept returns and cancellations. Just contact us within 3 days of delivery. Ship items back to us within 7 days of delivery.
  • Request a cancellation within 24hours of purchase.
  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
  • Undelivered or delayed orders from Australia Post or 3rd Party carriers as a result of customer unavailability at the time of delivery or discrepancies in delivery address information provided by the customer to Cookie Empire Kids  or Australia Post/3rd Party carrier may result in additional charges for shipment and service costs. Shipping costs for uncollected orders will incurr return shipping and admin costs and will not be paid by Cookie Empire Kids.

Questions about your order?

Please Contact Us anytimeif you have any problems with your order.

FREE SHIPPING WORLDWIDE Dismiss

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