Our Guarantee allows you to return items to us in original condition within 7 days of reciept. To return products to Cookie Empire, please affix postage to your package and contact us by phone or email for our address. Unfortunately, your postage charges on returns are not refundable. However, if you are returning an item for exchange (ie. The same style is being changed for a different size or colour), you will not be charged for delivery of the replacement article. All other return/reorders will be charged postage based on our standard delivery rates. To ensure the best possible fullfillment on your reorder, we recommend that you call us to reserve the styles you require.
Returns are credited in the manner in which they were originally paid.